Monday 13 June 2011

Personalisation Is Changing Search Engine Optimisation

How personalisation is making online marketing an even tougher environment for marketeers.

"An invisible revolution has taken place is the way we use the net, but the increasing personalisation of information by search engines such as Google threatens to limit our access to information and enclose us in a self-reinforcing world view", writes Eli Pariser in an extract from The Filter Bubble


The filter bubble in action - here is a visualisation of what’s taking place. The comparisons only scratch the surface of what Google’s filters are doing, but this is enough to give you the idea (taken from http://www.thefilterbubble.com/what-is-the-internet-hiding-lets-find-out)



Another good source of information about this troubling form of 'censorship' is here - http://www.guardian.co.uk/technology/2011/jun/12/google-personalisation-internet-data-filtering. The following is an extract of this article:

"Google uses 57 signals to create personalisation (possibly more by now) – everything from where you were logging in from to what browser you were using to what you had searched for before – to make guesses about who you were and what kinds of sites you'd like. Even if you were logged out, it would customise its results, showing you the pages it predicted you were most likely to click on.
Most of us assume that when we google a term, we all see the same results – the ones that the company's famous Page Rank algorithm suggests are the most authoritative based on other pages' links. But since December 2009, this is no longer true. Now you get the result that Google's algorithm suggests is best for you in particular – and someone else may see something entirely different. In other words, there is no standard Google any more.

It's not hard to see this difference in action. In the spring of 2010, while the remains of the Deepwater Horizon oil rig were spewing oil into the Gulf of Mexico, I asked two friends to search for the term "BP". They're pretty similar – educated white left-leaning women who live in the north-east. But the results they saw were quite different. One saw investment information about BP. The other saw news. For one, the first page of results contained links about the oil spill; for the other, there was nothing about it except for a promotional ad from BP. Even the number of results returned differed – 180 million for one friend and 139 million for the other. If the results were that different for these two progressive east-coast women, imagine how different they would be for my friends and, say, an elderly Republican in Texas (or, for that matter, a businessman in Japan).

With Google personalised for everyone, the query "stem cells" might produce diametrically opposed results for scientists who support stem-cell research and activists who oppose it. "Proof of climate change" might turn up different results for an environmental activist and an oil-company executive. A huge majority of us assume search engines are unbiased. But that may be just because they're increasingly biased to share our own views. More and more, your computer monitor is a kind of one-way mirror, reflecting your own interests while algorithmic observers watch what you click. Google's announcement marked the turning point of an important but nearly invisible revolution in how we consume information. You could say that on 4 December 2009 the era of personalisation began.

With little notice or fanfare, the digital world is fundamentally changing. What was once an anonymous medium where anyone could be anyone – where, in the words of the famous New Yorker cartoon, nobody knows you're a dog – is now a tool for soliciting and analysing our personal data. According to one Wall Street Journal study, the top 50 internet sites, from CNN to Yahoo to MSN, install an average of 64 data-laden cookies and personal tracking beacons each. Search for a word like "depression" on Dictionary.com, and the site installs up to 223 tracking cookies and beacons on your computer so that other websites can target you with antidepressants. Open a page listing signs that your spouse may be cheating, and prepare to be haunted with DNA paternity-test ads. The new internet doesn't just know you're a dog: it knows your breed and wants to sell you a bowl of premium dog food."

So how does this affect the average internet marketing effort on Google to be found for a particular search phrase. The answer is you can't really know. All you can do is to keep monitoring the search volumes and competition for those phrases. The best approach is to get ahead of Google rather than trying to chase after it. You do this by thinking about your niche, creating relevant quality content which you 'know' people will be looking for and spreading it about on the Internet in as many places as you can. You can only do this by knowing your subject inside-out - there is no real way of fast tracking this approach. It's a long term approach which in the end will make sure you are found for anything that you choose to publish.

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